FAQ's

- What is MJEES?
MJEES is a modern fashion brand offering a curated range of premium Handbags and accessories.

- Who are we?
We’re a passionate team of fashion enthusiasts dedicated to bringing you top-quality products with an emphasis on style, quality, and service.

- Does MJEES have a physical store?
Currently, MJEES operates as an online-only store. All orders can be placed through our website: mjees.com.

- What is the delivery time?
Our standard delivery time is 2–5 working days, depending on your location.

- What delivery service is used?
We work with reliable courier partners to ensure secure and timely delivery across Pakistan.

- What are the delivery charges?
Delivery charges are Rs. 199 nationwide. However, we occasionally offer free delivery on special promotions.

- How do I place my order?
Simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your order.

- Do you have a return policy?
Yes! We offer returns within 07 days of delivery. The item must be unused and returned with original tags and packaging.

- Do you have a refund policy?
Refunds are issued in the form of a store credit or coupon once the returned item is received and inspected. Direct refunds are only applicable in case of payment issues or unavailability of stock.

- Can I exchange my products, if needed?
Absolutely! Exchanges are allowed within 07 days of delivery. Please make sure the product is unused, with tags intact. Let us know your preferred item for exchange.

- What do I do if I receive a faulty item in my order?
We sincerely apologize for the inconvenience. Please contact our support team with images of the faulty item, and we’ll assist you with a replacement or compensation.

- If there is an item missing from my order, what should I do?
If you notice a missing item in your parcel, please reach out to us immediately with your order number and details, and we will resolve the issue promptly.

- What is the return address for MJEES?
All returns should be sent to our warehouse at the following address:

House 89/3, Gulshan Colony, Opposite Packages Mall, Lahore

Please ensure the return parcel includes your order number and that the item is in its original condition with tags intact to avoid delays in processing.